The new INTI

Hi everyone!

Here, I hope you all will understand a little things about Inti.

Last semester have you seen our school starting to but another logo and name?

Where by its name is ' The New INTI '.

I think you all should understand this and see through it.

Here is the website..

http://www.newinti.edu.my/

So in here, you all can see why they make it ' The New INTI '.

It's actually a good thing.. I had see through it a little.

.
Saying that INTI is part of Laureate Education Inc.

Which means, we now are truly an international college and university!

In Malaysia, Inti is the first to be in Laureate.

This is what Laureate says about INTI.

"INTI Education Group (Malaysia) Established in 1986, INTI has a strong reputation for providing quality higher education throughout Malaysia. In the last such awards offered, INTI was recognized by the Ministry of Higher Education as having the largest number of accredited programs and highest international student enrollment."

You can see all the colleges and universities that join the Laureate Education Inc.

This includes INTI Education Group which also Inti College Sabah because we are INTI.

This is Laureate's website

http://www.laureate-inc.com/

If you all are interested to see more,

From here by these website

http://www.laureate-inc.com/univCampusBased.php and

http://www.laureate-inc.com/univMap.php

I'm thinking, does this means we have more choice of uninversity for furthering studies?

Since Laureate offer more than 130 undergraduate and graduate degree programs and specializations.

We have to find it out!

Abacus Training Centre, Kota Kinabalu

Do you miss Abacus Training Centre?
Do you miss how Mr. Andy talk and teach us?
Do you miss out lunch time that we can eat fast foods other than in Sempelang?
Do you? Do you?! DO YOU?!?!?!

Let me give you a tour for that. Haha

Picture Below: The Building where Abacus training centre was located inside

Picture Below: The Logo of KK Times Square (It Turns!)Picture Below: Before you enter...Picture Below: The ComputersPicture Below: Most memoriable rubbish

Abacus Training is needed for doing ticket reservation.
It's a system that links to the airlines to book and make reservation for customers who wants to travel. Other word for that "CRS", Computer reservation system. So you do everything in computer.

To see something related to this, Click here

I found something related to Abacus.. Wanna see?
It's totally different and this Abacus are also known in World Wide.

Picture Below: This is also Abacus!

Famolicious

Famolicious is a word combined from Famous and Delicious.
Ignore this.. it's my idea anyway haha.

Back to the day where we had our Inti College Sabah Open day.

For those who are incharged on that day had took few pictures by some teachers. I think Mr. Micheal took our pictures right? Afterthat, they put it in the Sabah Times Newpaper and here it goes..

Picture Below: The whole page from the Newspaper

Picture Below: Close Up

BBQ Beach Party at Tanjung Aru

Hia Everyone!

WARNING: BEFORE YOU READ THIS POST, PAUSE OR STOP MY BLOG'S SONG ON THE LEFT 3rd ITEM

It’s been two days we didn’t see each other and I hope you all having a wonderful holiday with your friends and families back in your own hometown!

Have anybody having a soar throat after the beach party?
I have a little and I’m working on it. Haha.
Sorry for the late uploads.. because I was collecting pictures from Jenette to combine.

Anyway, here I would like to talk first about our beach party right after the examination.
It’s simple yet we had fun there.
But before that, we had this meeting in school by our Dean and I thought there are some serious issues but… It was not what we expected. I also don’t know why this problem suddenly occurs right after the exams. Weird.

Second issue, just before the BBQ party on the beach, I was trying to call everyone for not to be late and student have to be punctual for the bus never waits for people and we had mention earlier that the party is going on at 2pm. Some people were not answering calls and some was like never even want to care about it or my calls. Ended up, there are only 9 people following the bus and we paid for RM45 (I'm kinda disappointed). Btw, I’m not following the bus so I can’t help it too.

For those who followed Jenette’s car, I would like to say Thank you to Jenette, Lance, Tarence, Zul, and myself for helping from
1. Oten’s House to get the BBQ equipment.
2. Chloe’s house to carry the foods and relax for a while. Tarence played my piano as well and he is a quick learner!
3. Jenette’s House to carry foods as well. Lance and Tarence enjoyed by playing with the dogs. Zul meet up with us at Jenette’s place and he followed our car.
4. Zul , Tarence and Lance who light the fire for BBQ and their hands really burn out. Masak sudah! haha

Between that, we were having this crisis of car matters. Who want to about it?
Well, Jenette’s car didn’t work in the middle of the road. So, all of us who are in the car gone PANIC and Jenette keep on calling her dad for help but we all manage to reach Beach 2 by stopping and struggling half way on the road and people keep ‘beep’ us for that. So bad.

Okay, back to business.
I uploaded the video I took and some pictures. I put the pictures to slides in this blog because I don’t want it to be messy and there are so many of them; those who want the copy of the pictures can copy from my Facebook or Friendster (if you have my account).

Video: Click Play!



Pictures: Click Play!


Special Thanks to all of you who participate and help in cooking and cleaning and thank you for your understanding in charging extra money from you all as we go over budget.

See you all after HOLIDAY!

TJA1120 revision...

TJA1120
Paper will be consists of…

1. Greetings phrase
If the questions ask you to define pictures or phrase of words, then you need to put in the Hiragana of greetings.
Bare in mind, greetings normally used in Hiragana.
For example,
Good night = おやすみなさい (oyasuminasai)
Good bye = さようなら (sayonara)
Excuse me = すみません

2. Objects with pictures
This is to define and answer in Hiragana or Katakana of what is in the picture that has shown. Maybe it’s an object or human, you’ll never know.

3. Dates, Day, Month will be given in Hiragana then we answer in English
Lecturers ease our mind by giving us a easier question this time. All we need to do is answer in writing English words to fill the empty place.

4. Rearrange sentences
This will show in a messy form of message where by students need to rearrange the sentences by defining. For me, the last word which is the easiest "です” and so on

5. Sentences parts.
For examples, は, へ, も, を had shown in the question paper and all we need to do is apply to the empty place.

6. Fill in the blacks
Answers will be given in a box and you choose to answer

GOOD LUCK TO ALL OF YOU AND HAPPY HOLIDAYS!!!

Flight Reservation Revision...

Hey guys!
I just remembered that I post TMG107 Unit 3 about the airfares earlier in..
Februry or January I guess.

So, have a look by clicking the link below
http://studywithchloe.blogspot.com/2009/01/unit-3-fares-and-pricing.html

GOOD LUCK TO ALL OF YOU!!!!

Wow.. what a short short post. LOL

TMG1105 Revision

Hi everybody!
I'm extremely happy (LOL... english pula) that students come in and out to this blog and some just stay in this blog like Leo. Hahahaa.

Actually I have no idea of how this paper can come out because mostly in the notes are stories.
Probably you all may have to treat this subject as a story telling.
Write whatever you wanna right as long as it is logic.

And more, Miss Venezuela had given full explanation in the notes so I think I don't need to type here la..
The notes that given by her is superb already.
But, if really have things to ask, then you guys tell me then I try try to help help. LOL

Unit 1
I had post it in this blog during the early February.
So, you all may read through by clicking the link below.
http://studywithchloe.blogspot.com/2009/02/unit-1-identifying-and-categorizing.html
I tell you ahh.. it's almost same in the notes.

Unit 2, 7, 8, 9
Read yourself (Chloe so bad hahha)

Unit 10
The Planning Process

I'm giving a very very very simple example only.
Don't follow exactly but just have an idea in your mind okay?

Now since you are developing a local destination, you must need to make plannings.
Plannings of...
What visitors you wanna attract (market)? Which place you are deciding to do the development?
Do you have enough money to make this destination? How big is your project?
Future Problems: When the economy is down, what will you do to overcome?
Everything needed to be think in doing plannings.

Let's take... ERmm... (I'm out of ideassss...)
Okay! Let's take One Borneo.
Now, I want you all to pretend that One Borneo haven't open yet.
IN YOUR MIND : No One Borneo!!! (Sorry laa.. haha)
NOTICE: 1 BORNEO DEVELOPER and CLIENT PLS DON'T SUE ME, JUST EXAMPLES FOR STUDIES

Here's the story.
Before 1 Borneo open, the developer must have plannings with his or her friends. Maybe share holders?
Then.. planning comes to their head.. *thinking thinking*

1. Define the system
Developers start with the objective. Objective is something that you planned and you want it to happen (maybe).
So, the developer think of what market they want? Locals or Foreigners? and so on...

2. Gathering Data
Then the developer ask his or her friends who wanna join venture with the developer about what they need to open in 1 Borneo and so on..

Case 1
"Ah.. LingLing, do research of how many storey we need to develop if we want to open 5 star shopping mall ahh!"
"Okay okay, I'll check in the internet"
So, they gathering datas by internet...

Case 2
"Haiyo.. City Mall don't have cinema oh. Our future 1Borneo want cinema or not? Which cinema good?"
"I help you to do survey from the locals", said Ah Beng
So, they gathering datas by survey...

3. Analyze and Interpret
After you gather all the datas, you need to make a conclusion or summary.

Case 1
"LingLing, how was your research for 5 star shopping mall?"
"Want to include hotels then can be 5 stars oh!"
"Ok ok then we think about it"

Case 2
"Ah Beng, due to your research, do we need to include cinema?"
"Oh yes! Everyone loves it and we have 98% of people who say YES!"
"Ok, which cinema?"
"GSC"
"Good, then we need to discuss with GSC boss"

4. Create the preliminary plan
The developer need to go on with his or her plans by hiring architect, engineer, quantity surveyor (like me!! haha), contractor, and so on. Why? Because they need to discuss everything include the design, the stability of the building whether the soil (tanah) can support this big building or not and maybe the materials, the cost, and so on. If you don't discuss with this people, who knows the soil can't support this big building and BOOM!? So, is a must to discuss with QS (me)~~ LOL

5. Approve the Plan
After the professional people approved that "This 1Borneo plan can go on wooo~"
Then, they will start.

6. Create the Final Plan
Now, when a building haven't finish develop, of course it will be dirty and full of soils, aggregates, water, and so on right?
So, you won't make your landscape before a development. If you do, waste your money only because once your gardens kena cement, then all die. No use.

So the final plan will be, landscape for trees, flowers. How wide of lanscape you want?
Then roads for going in to the shopping mall. How many roads?
Parking outside the shopping mall. How big?

WARNING: All Land must follow the LAND LAW. (TOURISM STUDENT IGNORE THIS)
I include the warning because not everyone know about land law. If you wanna develop, not all the land that people can use. That's why you have to stick to the land law for not respecting the clauses.

7. Implement the Plan
Finally, every plans are approved and the developer's friend also agree.
So, they proceed their work and One Borneo open happily!!

GOOD LUCK FOR TOMORROW!!!

Customer Service Revision Again...

Unit 7

Benchmarking

Let's take an example.
Company A and Company B, both are supplying Handphones.

Company A, design handphones WITHOUT camera function.
Company B, design handphones WITH camera funciton.
So in this modern days, people wants handphones with camera or not? Want right? "YES I WANT!"
In this case, Company B get more business than Company A.

If you were Company A, do you want to continue your business by selling handphones without camera or not?
No right? You didn't earn anything but just see Company B sellings and they increase their business day by day because YOU DIDN'T SELL CAMERA PHONES!

So you jealous.. LOL
Then you do benchmarking in order to gain your business again.
You do benchmarking to improve your business.
You do benchmarking to set a point to win business.
You use benchmarking as a guidelines and reference point.
Once you make benchmarking you need to process and take action to improve.

So, Company B design the camera phone 2MP then Company A design camera phone with 5MP!
Who win now?
Company A

You see, business never stops and people (competitors) will make improvements to increase business.
Then Company B don't wanna lose and design phones with 5 colours.
Company A know about it and decided to design phones with 10 colours.
Who win now?
Still... Company A

But bare in mind that it won't be Company A always the winner.
Company B might be the winner as well.
Who knows, Company A don't have money to improve their designs?
So, who win that time?
Company B (orang kaya)

So, benchmarking is just like a process of improvement.

Feedback, you know I know.
No need to give you Hahaha.

Picture Below: Sample of Benchmarking

Hope you guys understand what I'm trying to interpret here!

Good luck for tomorrow's!

Customer Service Revision

Hi guys! It's been a while we didn't meet hahahahha! JUST A FEW DAYSSSS!
So, here you go a summary of TMG1104.
I'm not giving every single tips detailly in this subject because some of them had clearly stated in notes.

Unit 1
We learnt about Customer Services and Customer. So, what is the difference of these two?

Customer Service (Product and Service)
- A service that provides to customers before, during and after purchase.
- Designed to increase the level of customer's satisfaction.
- Make more business by giving good image and reputation to customers.

Customer (Orang)
- An individual or group of individuals who receives one or more product or services.
- Someone who purchase something from the service provider.
- Involves exchange of money and value between Customer Provider and Customer.

Unit 2
We learnt about Personal Presentation where it is related to our own Image.
For example, did you comb your hair and leave it tidy when you serve your customer? Haha.

Now, The Importance of Personal Presentation have to be focus by every human because
it is an important impression towards the company. So if you have this, you will help your company by having....
1. Good image.
2. Repeat Business.
3. Different from Competitors.
4. Profit maximization.
5. Retain customers.
6. Attract new customers.
7. Good reputation.
8. Outstanding.
9. Customer satisfaction.

Unit 3
We learnt about Types of Customers and there are 2 of them which is the External and Internal Customers.
What is the difference of these both?

We take is this way..
Students as the External Customer of Inti College and Lecturer as the Internal Customer of Inti College.

External Customer
- Receive product, services or information. (Student receive education)
- Not part of the organisation who giving the services and product. (Students are not employee)
- Have the right to take business elsewhere. (Students may change school anytime if they're not satisfied)
WARNING: It's just an example ahh. Don't you take this seriously... later I kena buang. HAHA

Internal Customer
- Provide product, services or information. (Lecturer provide education)
- Can be anyone within an organisation. (Employees of Inti College)
- To satisfy the needs and wants of external customers. (Satisfy students by improve their internet facility)

Unit 7
This chapter, our lecturer had skip it and just let us know where is the importance once.
I will try my best to make you all understand about this.

Importance of Assessing the Quality of Customer Service
1. Customer Service Evaluation
When you read the word "Evaluation" isn't it familiar? We, Inti Students do make evaluations of Lecturers and College right? It's the same thing. Once we make an evaluation, Inti College Sabah did change their facilities right? Think about it. Why they let us student do the evaluation? This is because the college wants to hear our words in order to make us satisfied.

So, Customer Service Evaluation also the same. This "evaluation" are given to find out whether the customer are satisfied with the products and services offered.

2. Service Quality Improvement
Let me start with the college thingy first. Okay, after evaluation, of course the management will find out that there are some students are highly dissatisfied or satisfied with the services or facilities. By that, the management will take action to improve our college's facilities and to make the students satisfied. For example, internet lines all over the college area.

So in your notes, it's the same as what I've said. Once the organisation or management understand that they are so damn bad hahaa.. (Don't be rude Chloe...) After they found out there are dissatisfaction from the customers, the management will improve themselve with the comments or feedbacks from the customers.

Try to read all over and over again if you can't understand what I typed. (T.T)

Customer Satisfaction, Customer Retention, and Business Growth.. I don't care la.. It's the same in the notes in Unit 1.
So read yourself okay?

Benchmarking and Feedbacks let me read first..
I'll find ways to make you all easy to understand benchmarking because I also trying to get the point.
I don't promise that I will post it here ahh.. No time No time.. LOL!
Alios! Chaos! Sayonara!

Finals Preparation

All papers and subjects will be consists of 6 Questions and students just need to answer 4 Question out of it.

TMG1107
Unit 1
1. ARC
2. Types of Flight Services and Air Journeys

.

Unit 2

1. Reservation and customer services (Pg 10 and 11)

Unit 3
1. Fare rules Calculation Terms (All)
2. Other Types of Discounted Fare (All)
3. Fare Rules (All)
4. Breakdown of Fare Scan Display

Unit 4
1. ARC Ticket Stock (All)
2. Weekly sales report
3. Section of A ticket document
4. Ticket validation
5. Completing a ticket
6. Electronic ticketing
7. Discount fare ticketing

Unit 5, Unit 6, Unit 7 and Unit 8

All

TMG1105
Unit 1 and Unit 2
Focus on the definition which is also the meanings of every subtopic.

Unit 3, Unit 4, Unit 5 and Unit 6
No need study because students had done their assignments with these Units

Unit 7, Unit 8 and Unit 10

All

Unit 9

Read it as a story to understand

TMG1104
Students already know right since everyone was there yesterday.

ENL156
Student focus on Passive and Active better… haha

TJA1120
Paper will be consists of…
1. Greetings phrase
2. Objects with pictures
3. Dates, Day, Month will be given in Hiragana then we write English for answers
4. Rearrange sentences
5. Sentences parts. For examples, は,へ,も,を
6. Fill in the blacks (answers will be given in a box and you choose to answer)

STUDY HARD AND GOOD LUCK FOLKS!

Well done and Good luck

Well done for those who had finished their tests and practical assessments. I know it’s been a hard two weeks that we prepared for everything as to reach to the TOP!

Now, let me refresh of what we have been through last week, yesterday and today.

Last week we had our TMG104 assessment, TMG105 presentation, Japanese Oral Exams, and Abacus. What more? Did I miss any from it? So, probably we have less stress than before, fewer burdens. (I thought) but then… we still have finals to go next week! Anyway, well done for today and we really have fun by getting on our nerves and frighten ourselves by worrying the system won’t approve (some of them) and we did celebrate our last day by having delivery McDonald in our Abacus class.

Picture of the Day: Rubbish

Tourism students, WE CAN DO IT!

Here I would like to take this opportunity to say...
“Thank you Mr. Andy and Ms Venezuela for guiding us all through the end of our very last class. I believe every student did their best as Miss Venezuela also guides us in class before having this practical assessment. Every single step in the manual had guided us too and for the explanations is also well taught by both of you.”

For achievements, put aside all those unhappy thingy and move forward and have a brighter future! You know who I am saying there… Your studies, your future my dears. There's nothing else for you to wait for but your future because it's the thing that set by you of how you go through it until you reach it or whether you will not.

The road infront of you are always there and open bright for you... Whether you want it or not, it's all your decision.

Open day for Inti College Sabah

Last two weeks which is on the 21 March 2009, our batch (Tourim Management) had been chosen to help on the Open Day of Inti College Sabah. In this case, all of the students in our batch lend their hands and time to prepare for good. Decorating the place and probably gaining our friendship as well!

Open Day is a day that inviting other students who just graduated their Form 5 or 6. This is an open activity for all of the students to come by to know more about this college and maybe register themselves as the future students of Inti College.
.

Picture Below: Our F4 doing the preparation

Picture Below: Jenette and classmatesPicture Below: DTM batch 5

.
Here, I would like to take this opportunity to thank those who participate in the decoration and preparation before the Open Day. For those who spent their time in the Open Day which is Chloe, Jenette, Lance, Zul, Tarence, and Ish, we gain our friendship and we had fun on that day. Thanks.

For whom that wanted to know more about our school, please check on the website below.
http://www.intisabah.edu.my/

During Open dayPicture Below: Lance and Chloe

There will be more pictures coming on. Stay tune!