The Role of Supervisor Part1

Who is Supervisor?

Your notes says,
“Supervisor is any person who manages people in making products or performing services.”

This means,
Supervisor is the person who takes care of the people who are under him or her which provide services and making products.

For example:
Supervisor= KFC's Supervisor
People who are under supervisor= The Cashier/ Waiter

In this case, the Cashier is the service provider who provides services and making products. The Supervisor is the one who observes and manages the Cashier which serving/ taking order (services) of the Customers.

Have to make sure they serve the customer in well manners. The foods are decorated nicely, and make sure they take a correct order and so on.
Attention: Please don’t take this as an example for exam.

Continue with the passage in your notes,
“A supervisor is responsible for the output of the people supervised- the quality and quantity of the products and services. A supervisor is also responsible for meeting employee needs, and ensures producing goods and services by motivating and stimulating employees to do their work properly.”

This means,
The responsible of a Supervisor is to make sure there are NO mistakes of the output (quality and quantity of the products and services) that may caused by the people who are under the Supervisor. If the employees (who are under the Supervisor) made mistakes, it is the responsible of the Supervisor to deal with it.

The Supervisor also need to understand what the employees needs and find ways to motivate them as to perform well in their (employees) results.

Understand kah?