Customer Service Revision

Hi guys! It's been a while we didn't meet hahahahha! JUST A FEW DAYSSSS!
So, here you go a summary of TMG1104.
I'm not giving every single tips detailly in this subject because some of them had clearly stated in notes.

Unit 1
We learnt about Customer Services and Customer. So, what is the difference of these two?

Customer Service (Product and Service)
- A service that provides to customers before, during and after purchase.
- Designed to increase the level of customer's satisfaction.
- Make more business by giving good image and reputation to customers.

Customer (Orang)
- An individual or group of individuals who receives one or more product or services.
- Someone who purchase something from the service provider.
- Involves exchange of money and value between Customer Provider and Customer.

Unit 2
We learnt about Personal Presentation where it is related to our own Image.
For example, did you comb your hair and leave it tidy when you serve your customer? Haha.

Now, The Importance of Personal Presentation have to be focus by every human because
it is an important impression towards the company. So if you have this, you will help your company by having....
1. Good image.
2. Repeat Business.
3. Different from Competitors.
4. Profit maximization.
5. Retain customers.
6. Attract new customers.
7. Good reputation.
8. Outstanding.
9. Customer satisfaction.

Unit 3
We learnt about Types of Customers and there are 2 of them which is the External and Internal Customers.
What is the difference of these both?

We take is this way..
Students as the External Customer of Inti College and Lecturer as the Internal Customer of Inti College.

External Customer
- Receive product, services or information. (Student receive education)
- Not part of the organisation who giving the services and product. (Students are not employee)
- Have the right to take business elsewhere. (Students may change school anytime if they're not satisfied)
WARNING: It's just an example ahh. Don't you take this seriously... later I kena buang. HAHA

Internal Customer
- Provide product, services or information. (Lecturer provide education)
- Can be anyone within an organisation. (Employees of Inti College)
- To satisfy the needs and wants of external customers. (Satisfy students by improve their internet facility)

Unit 7
This chapter, our lecturer had skip it and just let us know where is the importance once.
I will try my best to make you all understand about this.

Importance of Assessing the Quality of Customer Service
1. Customer Service Evaluation
When you read the word "Evaluation" isn't it familiar? We, Inti Students do make evaluations of Lecturers and College right? It's the same thing. Once we make an evaluation, Inti College Sabah did change their facilities right? Think about it. Why they let us student do the evaluation? This is because the college wants to hear our words in order to make us satisfied.

So, Customer Service Evaluation also the same. This "evaluation" are given to find out whether the customer are satisfied with the products and services offered.

2. Service Quality Improvement
Let me start with the college thingy first. Okay, after evaluation, of course the management will find out that there are some students are highly dissatisfied or satisfied with the services or facilities. By that, the management will take action to improve our college's facilities and to make the students satisfied. For example, internet lines all over the college area.

So in your notes, it's the same as what I've said. Once the organisation or management understand that they are so damn bad hahaa.. (Don't be rude Chloe...) After they found out there are dissatisfaction from the customers, the management will improve themselve with the comments or feedbacks from the customers.

Try to read all over and over again if you can't understand what I typed. (T.T)

Customer Satisfaction, Customer Retention, and Business Growth.. I don't care la.. It's the same in the notes in Unit 1.
So read yourself okay?

Benchmarking and Feedbacks let me read first..
I'll find ways to make you all easy to understand benchmarking because I also trying to get the point.
I don't promise that I will post it here ahh.. No time No time.. LOL!
Alios! Chaos! Sayonara!